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About this website

Complex Needs Capable: A Practice Resource for Drug and Alcohol Services was developed as part of the Network of Alcohol and Drug Agencies (NADA) Practice Enhancement Program (PEP). The program was funded by the Mental Health and Drug and Alcohol Office, NSW Ministry of Health.

The PEP's aim is to build capacity within the non-government drug and alcohol sector by supporting the development of staff skills, knowledge and confidence, and of organisational capacity in responding to the needs of people with drug and alcohol issues and complex needs such as cognitive impairment and criminal justice system contact. While this resource was developed for use by the drug and alcohol non-government sector, the information in it is relevant for and could be used by all organisations who work with people with drug and alcohol and complex needs.

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About NADA

The Network of Alcohol and Drug Agencies (NADA) is the peak organisation for the non-government drug and alcohol sector in NSW. NADA represents over 100 organisational members that provide a broad range of services, including drug and alcohol health promotion, early intervention, treatment, and after-care programs. These community-based organisations operate throughout NSW and the ACT. They comprise both large and small services that are diverse in their structure, philosophy and approach to drug and alcohol service delivery.

NADA's goal is to advance and support non-government drug and alcohol organisations in NSW to reduce the alcohol and drug related harm to individuals, families and the community.

NADA provides a range of programs and services that focus on sector representation and advocacy, workforce development, information management and data collection, governance and management support plus a range of capacity development initiatives.

NADA is governed by a Board of Directors primarily elected from the NADA membership and holds accreditation with the Australian Council on Healthcare Standards (ACHS) until 2014.

Further information on NADA, its programs and services is available on the NADA website at www.nada.org.au.


This resource was funded by the NSW Ministry of Health.

Copyright statement

© Network of Alcohol and other Drugs Agencies (trading as the Network of Alcohol and Drug Agencies) 2013.

Acknowledgement of country

NADA acknowledges the traditional custodians of country throughout NSW and ACT and their continuing connection to land, culture and community. We pay our respects to Elders past, present and future.

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NADA would like to acknowledge the contribution of the following individuals and organisations in developing this resource.

The Working with Complex Needs Resource Advisory Group

Dawn Bainbridge, Karralika Programs Inc.

Alison Churchill, Community Restorative Centre NSW

Connie Donato-Hunt, Drug and Alcohol Multicultural Education Centre

Alex Faraguna, Criminal Justice Support Network, Intellectual Disability Rights Service

Carol Hannaford, Ageing Disability and Home Care, NSW Family and Community Services

Sue Henry-Edwards, Corrective Services NSW

Yvette Proud, NSW Council of Intellectual Disability

Elizabeth (Anne) Russell, Russell Family Fetal Alcohol Disorders Association

Juanita Sherwood, University of Technology, Sydney

Graham Swift, Mental Health and Drug and Alcohol Office, NSW Ministry of Health

Beverley Taylor, Brain Injury Association of NSW

Resource Development

Jo Khoo, J Khoo Consulting

Ciara Donaghy and Heidi Becker, NADA

Resource Contributors

Jamie Berry, Director, Advanced Neuropsychological Treatment Services, for his expert contribution in acquired brain injury in Chapters 2 and 5

Dr Mindy Sotiri, Community and Criminal Justice System Consultant

Dr Julaine Allan, The Lyndon Community

Dawn Bainbridge, Karralika Program Inc.

Jo Lunn, We Help Ourselves

Practice Enhancement Program (PEP) contributors

Edwina Deakin, EJD Consulting and Associates

Ian Flaherty, Community Sector Consulting

Rachel Merton, Brain Injury Association of NSW

Margaret Spencer, Intellectual Disability Rights Service

NADA member services PEP Seeding Grant recipients

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